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Deliveries and refunds
Package's delivery
As a general rule, packages are sent within 48 hours after receipt of payment, through UPS with tracking number and delivery without signature. If you prefer certified shipping via UPS Express, an additional fee will apply. Contact us before requesting this option. Whatever form of delivery you choose, we will provide you with a link so you can track your order online.
Shipping costs include handling and packaging costs, as well as postal expenses. The handling costs have a fixed price, while the transport costs may vary according to the total weight of the package. We advise you to group all your items in one order. We can not combine two different orders, and the shipping costs will be applied for each one individually. We are not responsible for any damages that your package may suffer after shipment, but we do our best to protect all fragile items.
The boxes are large and your items will be well protected.
Free shipping to Europe
The free shipping promotion during the discount period will be valid from a purchase equal to or greater than:
-€100 for Spain, Portugal, Germany, United Kingdom, Italy, France, Monaco, Belgium, Netherlands, Luxembourg, Austria, Slovenia, Greece, Hungary, Ireland, Poland and the Czech Republic.
-€200 for Bulgaria, Croatia, Denmark, Slovakia, Estonia, Finland, Latvia, Lithuania, Romania and Sweden.